Forum Discussion

dartguru's avatar
dartguru
Dialled in
2 years ago

Playing Trigger Point

I'm trying to play any season one episode from ITVX, I select the episode and the screen goes black. That's it, no episode ever starts. 

I've pressed pause and play and it pauses and plays, but doesn't actually play anything.

 

  • japitts's avatar
    japitts
    Very Insightful Person

    Are you selecting the episode from the ITV app, or from the EPG directly? I've tried S1 E1 from the V6 menu system and it's worked fine first time.

    • dartguru's avatar
      dartguru
      Dialled in

      From ITVX.  Weirdly, we have a second V6 box in another room, and it goes into S1E5 without a problem.

      • slowstar's avatar
        slowstar
        Up to speed

        Same here - happend just now - black on itv x on v6 box

  • japitts's avatar
    japitts
    Very Insightful Person

    No-one has yet answered whether there is any difference between selecting the programme directly from the V6 EPG/menu system, or loading the ITV app and navigating within it.

    • slowstar's avatar
      slowstar
      Up to speed

      Japitts,

      tried on my phone it says issue with browser and an error code at the moment.

      on V6 goes to play and its just a black screen - Think it must have an issue which ever i go to play ITV X

      Plus Tech in area 

      • slowstar's avatar
        slowstar
        Up to speed

        Still not playing going into itvx on box fine - its really odd

  • Tried tonight & now itvx has gone back to black screen 😞

    • Zoie_P's avatar
      Zoie_P
      Forum Team (Retired)

      Hi slowstar,
      Thank you for your update glad to hear all is working okay now, please if you need anything else we are here to help 😊
      Zoie