Forum Discussion

bonners's avatar
bonners
Tuning in
6 months ago

Picture pixelation

Hi I seem to be having pixelation  issues on various channels. This wasn't happening before and seems quite recent..it is intermittent  and is only for a split second on each occasion but now getting very annoying..I have rebooted virgin box twice now and issue still occurs. No such issues when playing ps4 and TV and cables are all fine..online check of box has said no apparent  issues detected, but something is definitely not right with box/ signal.how do I get an engineer  to come out and test if its the box or signal?

Thanks ian

  • roy247's avatar
    roy247
    Superstar
    6 months ago

    I see you have posted on the 360 forum today, do you have a V6 or 360 box, 360 remote has a voice control button.

     

  • Steven_L's avatar
    Steven_L
    Forum Team
    6 months ago

    Hello bonners,

    Welcome to the community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your picture at the moment. To help us determine, what your issues are, we would need to ask a few questions. Which channels are you having issues with? Are the channels HD or SD channels? 

    Kind Regards,

    Steven_L

  • japitts's avatar
    japitts
    Very Insightful Person
    6 months ago
    bonners wrote:

    Hi I seem to be having pixelation  issues on various channels. This wasn't happening before and seems quite recent..

    This pixellation problem wasn't happening "before" what?

    In short, pixellation on live TV is usually a signal or tuner problem. Restarting your box once is good practice, but if problems persist - there's clearly a fault that needs dealing with.

    Another good test is to check whether OnDemand is similarly affected. If it is, the issue could be somewhere on your HDMI cabling. Problems with the internet affect VoD differently to how broadcast signals affect live TV.

    • bonners's avatar
      bonners
      Tuning in
      5 months ago

      'Before' meant as it hadn't happened prior to this point..so for almost 18mths no issues.. not my cables as I have already checked those by by passing virgin box straight to tv and no issues at all doesn't happen when playing on demand just live TV.. box has been rebooted also.

      • Daniel_Et's avatar
        Daniel_Et
        Forum Team
        5 months ago

        Hi bonners, thank you for your posts.

        Are you having issues with just standard definition channels, or high definition channels as well?

        Also, have you tried entering the settings menu and ensuring the picture resolution is set to "Automatic"?

        Please pop back to us at your earliest convenience.

        Thank you for your support roy247 and japitts 👍

        Regards,
        Daniel