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Shellhbfc's avatar
Shellhbfc
Just joined
2 years ago

Picture is showing faces as Red as well as arms and legs.

We’re watching the football on BBC and the players are a red colour on their skin. I’ve checked other channels and it’s exactly the same. I’ve rebooted the V6 box it’s not the TV as I’ve moved the HDMI but it’s exactly the same so I know it’s not the TV also I’ve gone onto Netflix on the TV and there’s no picture issues.  
Can anyone help? Or do I need to contact the helpdesk when they open again in the morning? 

2 Replies

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  • japitts's avatar
    japitts
    Very Insightful Person
    2 years ago

    Can you post a photo of the problem? Is it also evident on the BBC regional variants around EPG positions 86x?

  • Daniel_Et's avatar
    Daniel_Et
    Icon for Forum Team rankForum Team
    2 years ago

    Hi Shellhbfc 👋 Thank you for your post and welcome to the Virgin Media Community 😀

    We're sorry to hear about the problem you've been experiencing 😔

    How have things been since you posted? Also, can you please answer the questions asked by japitts?

    Advice on how to fix TV issues, including those impacting the picture, can be found here. 

    Please pop back to us at your earliest convenience.

    Regards,
    Daniel