Trying to get a replacement remote for faulty one. The on/off button works intermittently and is getting worse.
I have tried using VM web to order but keep going around in circles tried chat but that not working !!.
Can someone help please.
Hi Adrian,
The quickest way to get a remote would be to call 150 from your Virgin phone, mobile or landline, or 0345 454 1111 from any other phone or wait for a member of the forum team to pick this up which could be 2 to 3 day's.
When phoning choose the option to report a fault, then ignore all the options offered and you should then be placed into a queue to speak to someone.
Hi AdrianWhyte
In the meantime, if you haven't already done so, you could download the TV Control app and use that as a temporary remote.
There are links to download the app for ios and android systems on the following page :-
https://www.virginmedia.com/virgin-tv-edit/tips-and-tricks/telly-hacks-2020
Plus details of how to use the app <<< here >>>
My V6 remote on/off button is not responding. I tried ordering on the VM site but kept going around in circles. I tried using the chat function but that wasn't working albeit was within the working time.
Can anyone suggest a solution - getting frustrated.
Forum TeamHey AdrianWhyte, thank you for reaching out and I am sorry to hear you are having some trouble ordering a remote.
Let me send you a PM and we can look at ordering one for you.
Forum TeamGlad we've managed to get this ordered for you 🙂
