Forum Discussion

McBrian's avatar
McBrian
Tuning in
2 months ago
Solved

No Picture & No Response from Remote

Hi.

I pretty sure | require an engineer visit, I'm in area 10.

I getting no picture and no response from the V6 box with the remote after the welcome screen. Virgin have done various remote tests with no errors showing up so ipretty sure there is a problem with my V6 box.

I have applied for the 360 upgrade, new remote has been delivered but i have yet to do the upgrade from the V6 apps.

Thanks in advance.

  • Martin_N's avatar
    Martin_N
    30 days ago

    Hi McBrian,

    Thank you for your post. We're very sorry to hear about the issue you've been having. 

    Can you confirm if this issue is still ongoing?

    ^Martin

  • Martin_N's avatar
    Martin_N
    Forum Team
    30 days ago

    Hi McBrian,

    Thank you for your post. We're very sorry to hear about the issue you've been having. 

    Can you confirm if this issue is still ongoing?

    ^Martin

    • McBrian's avatar
      McBrian
      Tuning in
      25 days ago

      Hi Martin.

      Apologies for the late reply.

      All sorted, seems the upgrade was pushed remotely and didn't complete,

      While we are here, I have another issue that needs to be addressed. There was wall plant here that we recently removed so we could render our gable end, I was not too pleased to see that this virgin cable installation. Can this please be addressed?

      Kind regards in advance.

       

      • Beth_G's avatar
        Beth_G
        Forum Team
        21 days ago

        Hi McBrian

        Sorry to hear that your cables haven't been buried very deep.  I can certainly arrange for a team to visit to correct this.

        I've dropped you a private message.