No Call back from Technical within 24 hours.
Hi
Contacted VM yesterday regarding a fault with one of my V6 boxes, a few months ago I had the dreaded green screen, which managed to fix itself after 45 minutes. I then had another green screen the other day, I tried, after looking on this forum to resolve it by removing power cable, holding down volume + and power buttons simultaneously and plugging power cable.
This resulted in a factory reset, lost saved recordings ( not too much of a problem ). The box can now record via series link etc. The problem is the only app that is working is Netflix, I cannot get Amazon Prime, iPlayer,ITVX, Channel 4, My 5, Pluto TV.
This also affects on demand programming using these apps.
The VM person I spoke with tried to resolve this from her end but failed, I was then promised a call from technical team within 24 hours. I would like this sorted asap please. Expected better service than this in light of forthcoming 8.8% price rise.
The green "DVR has detected an error" screen indicates HDD failure - in the rare event you get a recovery initially, further failures are only a matter of time. That you have further problems is of no surprise.
bugsyt wrote:The VM person I spoke with tried to resolve this from her end but failed, I was then promised a call from technical team within 24 hours.
The correct resolution for this error is a tech visit with a view to replacing the box. There is no other way. In the (unsurprising) absence of a callback, I would redial faults and be insistent on the appointment being confirmed before you terminate the call.
