Forum Discussion

Oldfogi's avatar
Oldfogi
Tuning in
4 days ago

new V6 (duo?) box - Fast Forward problem

My V6 box started showing the "green screen of death" recently, and when I requested help I stressed I was NOT willing to move to a new 360 box.  The engineer called, said the box was dead and a new box was needed that could operate as a V6 or a V360, depending on account settings.  I had the new box fitted and it was still on V6 settings.  I thought that was it, and I went through the Help and Settings menus to get my preferencess set up.  However.....

Despite me not wanting to have a Pin number each time I access cop dramas, and having set the appropriate setting, this still occurs.  A minor irritant, but it's there.

A worse one comes when watching a recording!  

I used to be able to fast-forward through adverts, seeing the adverts and thus knew when to press "play".  Now all I get are a frozen screen, the symbols for FF, and a timer moving through the recording.  I have no way of knowing when to press play, so it's guesswork, or suffer a few minutes of adverts.  I can find no setting to get the new box working like the old one!  

Anybody any ideas?

8 Replies

  • Roger_Gooner's avatar
    Roger_Gooner
    Alessandro Volta
    3 days ago

    The V6's Series Link+ merges recordings on the hard drive with links to catch‑up or on-demand content. Recordings play instantly from the hard drive but catch‑up or on-demand always takes a bit longer - and not at all if your broadband is down - and you'll see a splash logo if an app is launched.

    The ability to fast-forward is always possible with recordings but for catch‑up or on-demand content it depends on the broadcaster’s rights and app integration. This is why it's a good idea to record if you can.

  • japitts's avatar
    japitts
    Very Insightful Person
    4 days ago

    a new box was needed that could operate as a V6 or a V360

    Yeah, you've had a V6 installed which you can software convert to a TV360 if you so wish. V6 refers to the box running TiVo-firmware, TV360 refers to Horizon-firmware. The two are different.

    I suspect you're referring largely to the mandatory-daytime-protection PIN, which is Ofcom-mandated for certain content. On the basis that this is not the case, do you have any specific examples of programmes that are requesting a PIN?

    Can you post a photo of the fast-forwarding options you're referring to? Use the camera-symbol on your reply, to upload a photo.

    • Steven_L's avatar
      Steven_L
      Icon for Forum Team rankForum Team
      7 hours ago

      Hey Oldfogi,

      Welcome to the Community, and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re experiencing with your TV box. The way FF and Rewind work now is different; you will no longer see the adverts end or the program start again. 

      Regarding the PIN number, as japitts stated, this is an Ofcom regulation for the PIN to be asked for before 9 pm for any shows that would normally be broadcast after the 9 pm watershed.

      Kind Regards,

      Steven_L

    • Oldfogi's avatar
      Oldfogi
      Tuning in
      3 days ago

      As an old guy without a camera, I can't post a picture, but it's simply the fast forward symbol(s) (dependant on how fast the fast forwarding you are doing), superimposed on top of the still picture of the program you are watching, then the timer bar at the bottom progressing.  You then stop, press play, and find you have missed the adverts and a few minutes of the program!

      Just checked the few (new box with the old box taking all my recordings, series links etc to V6box heaven with it).  

      Neither FF issue or PIN request seem to affect the sport I've taped, but both affect "FBI Most Wanted".  I have set a lot of programs tonight, and will update here tomorrow with the results.

      There is (and was) a setting under Parental Controls to Request a PIN to watch recordings after 9pm.  I am the only resident, so that is set to "Off".  It never affected FBI Most Wantyed and other programs before, just with this new box - with the same settings.

      • japitts's avatar
        japitts
        Very Insightful Person
        3 days ago

        You're perfectly describing the progress bar, but - as mentioned by nodrogd​ - the only scenario where the picture doesn't progress while you are fast-forwarding, is where you're viewing from OnDemand.

        It should be reasonably obvious to tell this, because if you play your "recording" and it does straight into the lead-in adverts for a minute or so, that's a VoD programme and not a recording.

        This is easily checked via the series link advanced settings - look for the field "include" and check what it's set to. Recordings only, recordings & VoD, should both be options. A recording will always take preference over VoD, but if there's no recording available, then OnDemand will be offered. And your symptoms may well be explained.

  • Roger_Gooner's avatar
    Roger_Gooner
    Alessandro Volta
    4 days ago

    Turn off the power at the socket, wait 20 seconds and power on again. Does this fix your problem?

    • Oldfogi's avatar
      Oldfogi
      Tuning in
      4 days ago

      Thanks for the replay - just tried it for a couple of ninutes - nothing has changed!