Forum Discussion

wukky's avatar
wukky
On our wavelength
5 months ago

ITVX - NOT streaming episodes

I’m a fully paid-up ITVX Subscriber on a yearly basis and until quite recently, in the last couple of days, I’ve been unable to watch ALL available new ITVX programmes as listed in the ITVX app. On selecting a particular programme all I get is a blank screen. I have no problems watching any ITVX programmes thro’ my iPad (nor via an Apple TV boxed system). I’ve rebooted my virginmedia TIVO V6 Box but to no avail. None of my other apps like iPlayer seem to be affected. 

why can’t I stream current ITVX programmes?

  • HavencroftKev's avatar
    HavencroftKev
    Rising star
    5 months ago

    Wouldn't surprise me Virgin Media and ITV are having a despute about pricing which is why you've lost ITVX. Maybe try accessing the app on another platform and see if that works. 

    • wukky's avatar
      wukky
      On our wavelength
      5 months ago

      Yes - I can access ITVX on other platforms like via my Apple TV Box and my Apple iPad

  • wukky's avatar
    wukky
    On our wavelength
    5 months ago

    Sorry to say I’m a #METOO - I Can’t stream any of the latest programmes from ITVX - eg I couldn’t watch the very last episode of THE TWELVE - Series 2 and nor can I see Episode 1 of TOWER Series 3. Are you still having problems or did you get a fix ?

  • japitts's avatar
    japitts
    Very Insightful Person
    5 months ago
    wukky wrote:

    in the last couple of days, I’ve been unable to watch ALL available new ITVX programmes as listed in the ITVX app. On selecting a particular programme all I get is a blank screen.

    why can’t I stream current ITVX programmes?

    Do you have any specific examples? I can't help but think this query should be directed at ITV, they write & code the app & VM provide access to it.

    This does sound like an in-app error - ITV Contact us may be useful.

  • wukky's avatar
    wukky
    On our wavelength
    5 months ago
    I tried rebooting (this time) of BOTH my Hub & TiVo Box did that NOT work!
     
    However - resetting the ITVX app via my Virgin TiVo/TV System - which necessitated my logging in again from scratch and pairing my account, etc - seems to have done the trick and like on my iPad & Apple TV Box I can now view the latest versions of GRACE, THE TOWER & THE TWELVE. But I did have to “RETRY” a couple of times after pairing up !
     
    Fingers crossed - There are no more hiccups 
  • Paulhedi's avatar
    Paulhedi
    Tuning in
    3 months ago

    I have same problem but I found that my LG tv app ITVX works ok which proves it’s virgin!