Forum Discussion

weather1's avatar
weather1
Joining in
6 months ago
Solved

intermittent pixelation on all 3 V6 boxes: have had 3 engineer visits but still occuring: EH10 area

Over past month of so all 3 V6 boxes have been displaying intermittent pixelation on various channels and times.   Pixelation on one TV doesn't mean other TV has problem at same time.


We have had 3 engineer visits who say signal levels are not an issue.   They have changed some splitters and connectors to no avail. 

Any ideas what might be reason as this is so so frustrating and of course as issue is intermittent they don't see the problem when at house.

I attach a particularly bad example seen today

  • nodrogd's avatar
    nodrogd
    6 months ago

    Looks like you've got RF noise getting in somewhere, especially if the problem is intermittent. More than likely it's mobile phone interference leaking in either via the street cabinet, or possibly a neighbour has made unauthorised modifications to Virgin's network cabling in their property.

  • nodrogd's avatar
    nodrogd
    Very Insightful Person
    6 months ago

    Looks like you've got RF noise getting in somewhere, especially if the problem is intermittent. More than likely it's mobile phone interference leaking in either via the street cabinet, or possibly a neighbour has made unauthorised modifications to Virgin's network cabling in their property.

  • Alex_RM's avatar
    Alex_RM
    Forum Team
    6 months ago

    Hi weather1,

    Thanks for posting and sorry to hear you're having some picture issues. 

    Has there been any change since you last posted?

    If not, can you ensure the boxes are switched on so we can run through some checks?

    Alex_Rm

    • weather1's avatar
      weather1
      Joining in
      6 months ago

      pretty much same - intermittent pixelation.

      all boxes are on.

      • David_Bn's avatar
        David_Bn
        Forum Team
        6 months ago

        Thanks for coming back to us weather1, can you please confirm if the boxes are currently switched on? It would appear your set top boxes are deemed to be unreachable currently.

        Have picture issues continued to be apparent since your most recent post?

        Thanks

        David_Bn