Forum Discussion
- nodrogdVery Insightful Person
If you done it online or via the tv box it raises a request in the customer service agent queue to be actioned. These usually take 24 to 48 hours to be put through. If you used the phone or online chat the CSA will update your account in real time & it should happen almost immediately.
- Thomas83On our wavelength
thanks I'll give it a go
- Kath_PForum Team
Hi Thomas83,
Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐
When making changes to your package, it will all depend on whether you've requested any equipment changes (such as an upgrade to 360 from the V6 box), whether there is a notice period for removing the channels (This is usually 30 days) or whether an engineer is needed.
Once the changes are processed, you'll receive an updated contract. If the information I've given above, doesn't fully answer your question, pop back and let us know and we can pop you a message to pass security and give you a more specific timeframe.
Thanks,
- Thomas83On our wavelength
that sorted it cheers
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