Forum Discussion

baldbilluk's avatar
baldbilluk
On our wavelength
12 months ago
Solved

How do i return the Samsung box as i no longer...

I hope this is the correct board but I have downgraded my package and no longer have any TV services, I was told to return the Samsung box but they have not sent me the cardboard box to send it off with, can anyone tell me if VM DO actually send you a box or have I misread the message, and  do i have to post it Myself? And if so how do I do that.

 

My thanks for any replies/information

  • baldbilluk's avatar
    baldbilluk
    On our wavelength
    12 months ago

    Thank you for sending me the link, to be honest with you I am unsure what box I have, as its about 10 years old and does not look like the picture dhwn but I will just send it anyway thanks again 

    • newapollo's avatar
      newapollo
      Very Insightful Person
      12 months ago

      Hi again baldbilluk 

      It sounds like you may have the original tivo shown below. They don't need returning and can be safely taken to a recycling plant or your local O2 store.  There's nothing to prevent you ordering and using the packaging as per my previous post, or printing out your own returns label as per the following taken  from the 

      How to recycle equipment  sub section Non- Virgin Media and older Virgin Media equipment on the /return-or-recycle-equipment

      If you have recently joined us and have non-Virgin Media equipment* from a previous provider or older Virgin Media equipment and wish to send it to us for recycling. Please follow this link to create a new pre-paid label to return it to us.

      Alternatively, you can take the kit to your local O2 store or your local recycling centre. You can find out where here https://www.recyclenow.com/recycling-locator

      Equipment must be a like-for-like product and perform the same function as to that which is supplied by Virgin Media (example Set top boxes, Modems, Routers or Wi-Fi boosters)

  • baldbilluk's avatar
    baldbilluk
    On our wavelength
    12 months ago

    Hi Apollo

    This is exactly what I have but VM just emailed me and told me to recycle it, after i sent off for return packaging, as said in previous message I was unsure what I have and luckily  I have a recycle centre next to where I live so no problems recyling it. thanks again

    • newapollo's avatar
      newapollo
      Very Insightful Person
      12 months ago

      Hi again baldbilluk 

      Thanks for updating the thread. Yeah, either take it to your local recycling centre or O2 shop.