Forum Discussion

hamtrektng's avatar
hamtrektng
Dialled in
2 years ago

EPG showing 'title not available' and 'To be announced'

I too having issue with EPG showing 'title not available' and 'To be announced'. Have tried rebooting but getting same looped messages. ANY VM STAFF please respond asap to resolve.

  • hamtrektng's avatar
    hamtrektng
    Dialled in
    2 years ago

    Just found the solution to the EPG intermittently displaying 'To be Announced' and 'Title not available'. Whilst having building work done to the house I was aware of a wifi sender device that "apparently" interfere's with our wifi on VM TV network and displaying an empty EPG. Can anyone confirm findings?

    • japitts's avatar
      japitts
      Very Insightful Person
      2 years ago

      The symptoms you describe are generally caused by a loss of internet connection resulting in your V6 being unable to receive the EPG updates - this will also cause a loss of OnDemand services, but has no bearing on live broadcast TV channels which don't use the internet.

      If your V6 is connected to your home-hub wirelessly, check the signal strength by following Home > Help & Settings > Settings > Network, and looking in the top-right corner.

    • Tudor's avatar
      Tudor
      Very Insightful Person
      2 years ago

      Another case showing that it’s always best to use an Ethernet cable.

    • Carley_S's avatar
      Carley_S
      Forum Team
      2 years ago

      Hi hamtrektng 

      Welcome back to the community forums 

      Thank you for letting us know that you've found a solution to the issue you were facing. 

      Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the community forums if needed :). 

  • Kath_P's avatar
    Kath_P
    Forum Team
    2 years ago

    Hi hamtrektng, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    Checking things this end, I can see you created a new thread confirming this issue is now resolved for you. You can view this here: Resolved on EPG 'TBA' messages.

    Please note that if you need to update the thread then just reply to your original thread rather than creating a new one. We understand it's frustrating when something's not right however posting more than once about the same fault makes the boards look busier than what they actually are. It also means we could take longer to reply due to needing to sift through duplicate posts.

    If you have any further issues then please pop back and let us know. 

    Thanks,