Absolutely sick & tired of this
I have had problems every single day and I’ve been on the phone and on live chat and no-one will help me. I just keep getting palmed off.
my hub made a loud buzzing noise then stopped working. An e...
Forum Discussion
For the V6 with a non-working OnDemand service..
1: How is it connected to your home-hub, for this is what provides the onward internet connection?
2: What are any error codes you receive? These will be a clue as to the underlying cause
3: If one of your boxes is working and another isn't, but both are connected to your home-hub via the same means, try swapping them around. Does the issue follow the box move or remain with the location?
Hi.
thanks for your reply. The box has an hdmi to the tv and an internet cable into a junction box behind the tv. The junction box has a wire connecting it direct to the hub. The boxes in the bedrooms have a wire which goes through the external wall and down to in to the same junction box behind the main tv. They are all therefore connected to the same junction box which is cabled directly into the hub. I’ve tried wriggling the wires but nothing happens. When the engineer came out he checked all the junction box and cabling. I also have an Orbi system as my house has 3 floors. The downstairs tv has C322 error code
Also, could I add that the 2nd engineer burst out laughing when I said the first engineer told me the old TiVo boxes were being switched off on 6th Jan and he said people with no internet would still have to use them as they have their own internal modem which is why they are so slow. The 2nd engineer said the first engineer was talking b@ll@cks. The 2nd engineer then told me to never ever switch off the v6 boxes from the power as it renders them useless. I asked about a power cut and he said they would all have to be replaced, so I’ve put ‘do not switch off’ stickers on the plugs to them all. If you’ve said switch them around to see if the problem stays downstairs or follows the box then obviously the 2nd engineer must also have been talking b@ll@cks. Why do the engineers do this?
