Forum Discussion

bemybezzyman's avatar
bemybezzyman
Dialled in
3 days ago

Youtube not working

Hi there,

My 360 box has just updated and now when I try to use the Youtube app all it does is show a blank screen. Is there any suggestion on what I can do to get it working again please.

  • roy247's avatar
    roy247
    Superstar
    3 days ago

    I would try rebooting the box first by turning the power off and on with either the switch on the back of the box or at the plug.

    If that doesn't work you could then try a factory reset.

    It's only a partial system reset and not a complete factory reset. You are given 2 options,

    Keep Recordings
    Format Disk

    Choose Keep Recordings, that means you won't lose your recordings and any planned recordings or series links you've set up, you will have to sign into your apps such as iPlayer, Prime, Netflix and ITVX again, also Match frame rate and Standby power consumption will go back to their default settings if you have changed them.

     

  • Martin_N's avatar
    Martin_N
    Forum Team
    4 hours ago

    Hi bemybezzyman,

    Thank you for your post. We're sorry to hear about the issue with your YouTube app.

    Can you confirm if this is still ongoing?

    ^Martin