The email I was sent had that sentence in the subject. We were sent a new remote. We 'upgraded' We dont like it. We now find out the change was voluntary. The email made it sound like an essential mandatory change, due to saying it was 'needed' We feel tricked into changing. Please roll back or refresh my box to the pre 'upgrade ' version.
In the overwhelming majority of cases where a user has voluntarily requested a conversion from TiVo/V6 > TV360, the process is irreversible and once started, can't be stopped.
There will have been numerous changes made to your account as well as reformatting your box to install Horizon-software instead of TiVo. VM forum staff should be along in a couple of days to advise further, but - given their response to previous requests along the same lines - I wouldn't hold out much hope for them acceding to your request.
Much as I suspected, thank you. "Voluntarily requested" is not the case here. I was informed the upgrade was needed, and I acquiesced in the belief it was necessary and non - negotiable.
If the email had stated that I was being offered an optional change, I would have researched matters and probably declined.
Thanks again for the reply.
