Forum Discussion

MrGiles22's avatar
MrGiles22
Dialled in
25 days ago

Who So Many Problems Upgrading to 360?

Reading through many comments on here regarding upgrading to 360 which I find hard to understand. I upgraded a couple of years back and never had a problem with it. BUT, let me be clear, I think the real problem is upgrading from V6 or Tivo to 360 using an existing box which is causing the problems. What is needed is a new box entirely. If Virgin need to upgrade, new boxes should be provided because the existing software in the old boxes are not compatible for upgrading. This was the problem I had with the old box, Virgin changed the box within a couple of days after I had complained. Virgin getting a little sloppy with these upgrades, the new boxes to accommodate 360 upgrades must be provided.  

4 Replies

  • Mr_K's avatar
    Mr_K
    Knows their stuff
    23 days ago

    But that would cost them a lot of money.  The object of the exercise is to save money by downgrading customers to cheaper software. 

  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    23 days ago

    You are either joking, or you do not understand why VM are doing this.

  • Roger_Gooner's avatar
    Roger_Gooner
    Alessandro Volta
    23 days ago

    If you have a V6 VM will attempt a migration, if it doesn't work then report it. My 360 was a V6, and it works well so don't believe that all the migrations fail. Incidentally a lot of box swaps are reconditioned, been done that way for donkey's years by VM, BT and others.

  • nodrogd's avatar
    nodrogd
    Very Insightful Person
    23 days ago

    VM have done this for several reasons. The boxes were designed for V360 Horizon in the first place. VM have been the only operation running them with different firmware AND HDDs as the rest of Liberty Global operations never had HDD recording as a requirement. They also incentivised TiVO V6 multiroom users to migrate by initially keeping the drive space on multiple boxes. If they had offered new boxes ( hard drive box & a streamer, as the 360 system should operate) the loss in capacity was a game changer for a lot of multiroom customers. The other obvious issues are supply capacity & cost. The same as with issuing self-install kits for cable new customers that are deemed to have existing cabling in their properties, the vast majority will have no issues with this.