Forum Discussion
- 1701-eFibre optic
£25 is the standard call out charge though if they sent a second box as part of the package then there should not be a charge. Ring them up. Oh do not do any DIY on the cables as it's not allowed and you'd probably interfere with your channels etc
- Martin_NForum Team
Hi dobbleshaft,
Thank you for your post. As confirmed by 1701-e there is a £25 cost for an engineer visit for moving equipment,
If you would like this to be arranged please do let us know.
^Martin
- Roger_GoonerAlessandro Volta
The OP cannot be charged as it's a mandatory installation for the second box which is part of his package.
- doobleshaftJoining in
Thanks all but this is nothing to do with moving equipment. We never had the cable installed for the second box. If it's going to be of no cost and provided it can be routed the way I want it (through accessible roof space even if with my help) then I'm happy to have Virgin Media staff doing it even if it will cost £25.
- roy247Superstar
If you can you install some trunking and a pull cord that might help.
- John_GSForum Team
- doobleshaftJoining in
I have to do some linked work first to clear access which is not going to be completed until at least this weekend. Will the engineer be able to fit a socket that has the Virgin connection and the TV aerial? There's only one space there for it and the aerial cable is already in place.
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