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caddyshak's avatar
caddyshak
Tuning in
2 months ago

VM 360 rubbish

Having nothing but issues with the new 360, apps not working including Netflix, My5,  iplayer all randomly coming up with error notices... never happened before the upgrade, even carried out a reset 

2 Replies

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  • roy247's avatar
    roy247
    Hero
    2 months ago

    How is the 360 connected to your hub, if it's wi-fi try using an ethernet cable to see if it makes difference.

    Was the reset a factory reset or just a power off and on reboot.

     

  • Gareth_L's avatar
    Gareth_L
    Icon for Forum Team rankForum Team
    2 months ago

    Hello caddyshak.

    Thanks for your post. 
    Sorry to hear about the issue with your Apps on our 360 box.
    I’d like to investigate this for you, as we may need to arrange for a new 360 box.
    If you don't mind, I’ll need to send you a private message to pass security. 
    If you can check the envelope top right of your screen that would be great. 
    Regards     
    Gareth_L