Forum Discussion

BlueMyrtle's avatar
BlueMyrtle
On our wavelength
2 months ago

VM 360 box problems

On Saturday 14th Sept we tried to upgrade our V6 box to the VM 360.  It seemed to work fine, except for the BBCi and ITVX, when we got blank screens (tried it several times).   We made sure the HDMI cables etc were secure, and the TV set to HDMI 

  Following instructions online we tried the following:

  1. rebooting the box - this resulted in not being able to access anything on the TV at all, completely blank screens
  2. forced reboot: we tried turning off the box and tv, and turning on whilst simultaneously pressing the minus and power buttons on the V6/360 box.  Some download button appeared on tv but then resorted back to the Welcome page.  the box itself keeps making whirring noises though. 
  3. we cannot access anything on the TV whatsoever.  
  4. tried again this morning without any success

So now we are without a TV.  Please help!  

12 Replies

    • BlueMyrtle's avatar
      BlueMyrtle
      On our wavelength
      2 months ago

      I can't do a factory reset without being able to access information on the TV screen. I've done a forced reboot only

  • newapollo's avatar
    newapollo
    Very Insightful Person
    2 months ago

    Try turning off the 360 by the switch on the back of the box;  then on the front of the 360 box  hold down both the standby/power button and the - (minus) button at the same time. Then turn on the 360 again whilst keeping hold of those buttons for a further 30 seconds.

    If the standby/power button and the -  button workaround doesn't solve it then try using the standby/power button and the + (plus) button at the same time instead.

    You could also try the three fingered salute, which is switch off on the back of the box;  then on the front hold down the plus, minus and standby/power buttons at the same time, and switch on again whilst keeping all three buttons pressed down.  When it restarts you might see a message it can't acquire the channels. If so press OK and let it restart again. 

    • BlueMyrtle's avatar
      BlueMyrtle
      On our wavelength
      2 months ago

      thanks - I've tried the forced reboot with both plus and minus options.  I'll try the three fingered version.   Sent husband off for a new HDMI cable too but it was working perfectly fine before the 360 upgrade. 

      • BlueMyrtle's avatar
        BlueMyrtle
        On our wavelength
        2 months ago

        So the "three fingered salute" didn't work.  Also changed the HDMI cable - that didn't work either.

  • BlueMyrtle's avatar
    BlueMyrtle
    On our wavelength
    2 months ago

    It didn't go well.   The engineer found that the old V6 box was faulty (this only after the attempted upgrade to 360).   He tried THREE different boxes without success and even with numerous phone calls because there was some issue with our old box still being registered even though we had received the new controller.  He said he was organising another visit and we would have been provided with a date but this has not yet happened.  I hope it does!  

     

    • Akua_A's avatar
      Akua_A
      Icon for Forum Team rankForum Team
      2 months ago

      Sorry to hear the appointment did not go as expected BlueMyrtle We are hoping our team can resolve this at the next appointment. Please let us know how it goes and if you need any further help 😊

      • Mr_K's avatar
        Mr_K
        Knows their stuff
        2 months ago

        Why do so many of these boxes become faulty when they are 'upgraded' to 360? It's strange as they were working fine as Tivo V6's. Maybe more testing should have been done?

        The 360 may be a cost saving for VM on cheaper software, but must be costing a lot on engineer call outs. 

  • BlueMyrtle's avatar
    BlueMyrtle
    On our wavelength
    2 months ago

    VM engineer came to visit and this time all went well. Fingers crossed.  Thanks to all who replied.