I have 2 x 360 boxes. One of mine kept denying access to Netflix/Prime and after resetting it for the 3rd time in 3 days, it now keeps getting stuck on welcome screen over and over.
I have switched it with my other box, which works fine. I've checked all cables/connections so thinking I'll need a new box.
Hi Jcjet19 👋 Thank you for your post and welcome to the Virgin Media Community 😀
We're sorry to hear about the problem you've been having 😔
In order to look into replacing the set-top box, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.
If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.
Regards,
Daniel
