Virgin Media Box Stuck On Welcome Screen
Hi everyone.
5 days ago we had a fault in the area. The TV was stuck on the welcome screen, and would then lose signal. Rinse repeat constantly. It was apparently resolved the day after however we still couldn't get TV. The service status was updated to say everything was fine.
I contacted VM via Twitter who told me this was Fault Ref: F011168596 and is still an active ticket.
It has been 5 days now and the VM team keep giving me a brush off and say they're looking into it. There's been no direct communication from them, only replies to my messages when I ask what's happening. They've also kindly pointed out no compensation is due for this loss.
We've been loyal customers since Telewest days, and it feels they're treating us pretty poorly. I'm wondering if it's a hardware issue as our box never worked correctly from day 1 (couldn't record or pause TV), and we just put up with it, but now we can't even watch TV at all, hard pill to swallow when you pay over a grand a year for it!