Hi,
Since my upgrade to a 360 package I have been having problems with program recordings. When viewing they will pause midway through giving me the following error codes, either CS2214 or
CS2200
I have tried rebooting both the modem and the Virgin box, checked all connections but all to no avail the problem still occurs. Before this upgrade things were fine, I am out of ideas.
Any help would be appreciated
Al
The error codes CS2214 and CS2200 are often linked to problems with the box's internet connection or hard drive. Here are some steps you can try:
1.Check Connections: Ensure all cables, especially the white coaxial and Ethernet cables, are securely connected and free from damage or kinks.
2.Simultaneous Reboot: Restart both your Virgin 360 box and modem at the same time. This can help them re-establish a proper connection.
3.Pause and Playback Test: Try pausing a live program for a few minutes and then playing it back. If playback issues occur, it might indicate a hard drive problem.
4.Run Diagnostics: Use Virgin Media's service status checker or the automated Service Status number (0800 561 0061) to see if there are any local issues affecting your service.
5.Contact Virgin Media Support: 150 on a Virgin Media landline or 0345 454 1111 (for general inquiries and technical support). If the problem persists, it might require a technician's visit.
Virgin Media's support team can run remote diagnostics and arrange for a replacement box if necessary. You can also find more information about error codes like CS2200 here Virgin Media TV Error Code CS2200
If you still have problems or prefer to wait, let us know so that one of the Forum team can look into it further for you. It could take a few days for one of them to reply here.
Thanks for the feedback, one other thing when I upgraded to the 360 package all I received was a new remote but no box, is that normal? Or could that be the reason?
Yes that's right, no new box.
Its a downgrade is to save VM money with cheaper software ( no Tivo licence to pay for).
It's not a "360 package" that's the issue here. You've opted to convert your V6 (running TiVo-software) into a TV360 running Horizon software. Somewhere along the line your box's hard drive looks to have potentially developed a problem.
Putting aside the automated bot-reply from buffer6, a good test of hard drive issues is to pause a live TV broadcast for a short time and watch it delayed - this is then effectively a recording. If that plays up, you've got HDD problems and thus you're looking at a replacement box.
This presumes the fault is only occurring on live TV & recordings, and not streaming/OnDemand
Thanks for all your responses. I have arranged for an engineer to visit tomorrow, hopefully he will sort the problem
