Forum Discussion

Pinky55's avatar
Pinky55
Joining in
7 hours ago

Virgin 360 stuck on welcome screen

My 360 box is stuck on the welcome screen. I have attempted to restart the box and is has become stuck on the welcome screen.

I have also tried turning the box off completely leaving it and then turning in and it is sill getting stuck on the welcome screen, I have also tried a master reset by the holding in the buttons and this has the same outcome of going to the welcome screen. 

I have read that that the red light should turn blue, however mine is just flashing red and the screen is showing that it is trying to update the software, then goes back to the welcome screen.

Please respond with what my next steps should be. 

Should someone attempt to phone me, I have hearing issues and require someone with a strong clear accent to hear properly. 

 

2 Replies

  • AnneLogie1's avatar
    AnneLogie1
    Tuning in
    3 hours ago

    I had that problem too. I needed to put new batteries in the remote so that might be worth trying.

  • newapollo's avatar
    newapollo
    Very Insightful Person
    3 hours ago

    Forum Staff take a couple of days to pick up threads and they aren't able to arrange callbacks. 

    You can however also get in touch using one of the following contact methods:

    WhatsApp: 0780 3089 684

    Or you can contact VM on Social Media by either messaging 

    Facebook: https://www.facebook.com/virginmedia/  or Instagram DM (@virginmedia)

    Try turning off the 360 by the switch on the back of the box;  then on the front of the 360 box  hold down both the standby/power button and the - (minus) button at the same time. Then turn on the 360 again whilst keeping hold of those buttons for a further 30 seconds.

    If the standby/power button and the -  button workaround doesn't solve it then try using the standby/power button and the + (plus) button at the same time instead.

    You could also try the three fingered salute, which is switch off on the back of the box;  then on the front hold down the plus, minus and standby/power buttons at the same time, and switch on again whilst keeping all three buttons pressed down.  When it restarts you might see a message it can't acquire the channels. If so press OK and let it restart again.