Forum Discussion

Lorri777's avatar
Lorri777
Joining in
6 months ago

Virgin 360 Remote - Sharp TV connection issue

Hi all hope someone can help me. My Virgin 360 Remote will not connect to my Sharp TV I have tried holding buttons etc and changing batteries. The TV is not an old TV so not sure how to fix this. Also get a lot of crackling when I turn it on and have to use the off button to turn on, not sure if this is right. Any solutions greatly appreciated.

Thanks

 

[MOD EDIT: Subject title changed for clarity]

  • Vikki_M's avatar
    Vikki_M
    Forum Team
    6 months ago

    Hi Lorri777,

    Thanks for your post and welcome to our community.

    We're sorry to hear you're having some issues connecting the 360 remote to the TV.

    Please have a look at the information here 

    If you still need any further support, please pop back to us and we'd be happy to help :). 

  • newapollo's avatar
    newapollo
    Very Insightful Person
    6 months ago

    Hi Lorri777 

    How did you try to pair the remote? Did you use the 'Live TV' button? (the one on the right hand side directly below the red power/standby button)

    It should work by holding down the 'Live TV' and '0' button together for around 10/15 seconds. The Standby button should then start to flash followed by an onscreen message displaying 'Pairing successful - this remote will only work with this Virgin 360 box'.

    You can also try the following:-

    Put the box into 'Pairing Mode' by pressing the Standby/On button on the front of the 360 box for 10 seconds. Then using the remote control, press and hold the 'Live TV' button and the '0' button together for 10/15 seconds. And fingers crossed hopefully a message should appear on the screen confirming that pairing was successful.