Forum Discussion

jtfab75's avatar
jtfab75
On our wavelength
3 months ago

Virgin 360 and Stream box available to old customers

I’ve just found out that the 360 and stream boxes are now compatible and is exactly what I’m looking for ( I want to watch Sky sports and recordings upstairs).

 Is this available to a 20 year old plus customer or just new ones? Thanks 

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  • Kath_P's avatar
    Kath_P
    Icon for Forum Team rankForum Team
    2 months ago

    Hi jtfab75, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    If you're an existing customer with no additional boxes on the account then if adding an additional box, this would be a stream box. If you already have an additional box then any new ones added would be a 350 mini box. 

    You can add an additional box by speaking to the team on 150 / 0345 454 1111.

    Let us know if you have any further queries or questions 😊

    Thanks, 

    • jtfab75's avatar
      jtfab75
      On our wavelength
      2 months ago

      I’ve got the V6 and no other boxes.will the v6 remote work with the 360 ? It’s easier for me to use and I don’t like the 360 remote. Thanks

      • japitts's avatar
        japitts
        Very Insightful Person
        2 months ago

        You'd posted in the TV360 section of the forum so the natural assumption was that's what you had.

        If you're currently a V6 customer, then you can have upto 2 additional V6 exactly as you currently do - fundamentally V6 & TV360/Stream are totally different platforms. V6 runs TiVo-software, TV360 & Stream run Horizon software, and the 2 cannot co-exist.