Unknown Netflix Account on TV Box
For the last 2 months I have been charged for Netflix on my bill. I discovered after the first month my ex had left his account logged in on the TV, so accepted that, and simply logged out of the account. I called a week later and customer services confirmed I did not have Netflix linked to me account and I wouldn’t be charged. So I was surprised when this month I was billed again. This time when I checked the Netflix App there was another random account showing on there. See picture. This is not me or anyone I know. I do not have nor have ever had a Netflix account in my name. I have even checked this with Netflix they have no account linked to my email address. I called Customer Services on Saturday and Netflix has apparently now been removed from the account by them and they’ve said I shouldn’t be billed. However they said last month when I called. Any idea how I can get this profile removed? As I’m trying to ensure this doesn’t happen again next month. I can’t log out of it on the box as it’s protected by a PIN number. I’m a bit miffed as have been charged this month for Netflix Services I have not registered for. So I want to ensure this does not happen again. Thanks in advance.