Forum Discussion

skinnybloke's avatar
skinnybloke
Tuning in
22 days ago

Unable to record series for some programmes

This works for some but not others e.g Have I got news for you.

If I try using the remote, the message displayed is 'Sorry,  we couldn't do this for you. Please try again later'

If I go to the advanced options the screen displays ' Record - All from series 69 and onwards' which is a bit weird as the current series is series 70.

Changing this to 'New episodes only' makes no difference. When I try again it displays 'Record - All from series 69 and onwards' again, and not what I changed it to.

Any ideas?

17 Replies

  • John_GS's avatar
    John_GS
    Icon for Forum Team rankForum Team
    20 days ago

    Hi skinnybloke 

    Thanks for posting and welcome back to the community. Sorry to hear of the TV issues. I've just checked the 'Have I got News for you' series now, it does show series 70 on the BBC 1 version when I check it. Can you check your side for us and let us know please? Best wishes.

    • skinnybloke's avatar
      skinnybloke
      Tuning in
      20 days ago

      Hi - it does now say Series 70 but that has not cured the problem of not being able to record a series.

      • Tom_W1's avatar
        Tom_W1
        Icon for Forum Team rankForum Team
        16 days ago

        Hi skinnybloke thanks for your reply. 

        Is this still happening for you, if so please let us know and can you also tell us what model of TV box you have?

        Many thanks

    • John_GS's avatar
      John_GS
      Icon for Forum Team rankForum Team
      13 days ago

      Hi skinnybloke 

      Thanks for coming back to the thread.

      Are you still facing the issue? If so, can you do a recording of this error you get please. Purely because we're not able to duplicate it from our-side. 

      Best wishes.

  • roy247's avatar
    roy247
    Hero
    13 days ago

    I also had no problems setting a series link from the current TVGuide.

    You could try going to your previous recorded episodes if you still have any and delete the series link and then try setting it up again. Or a factory reset of the box using the keep recording's option to see if that refresh's things.

     

  • Red_Wimp's avatar
    Red_Wimp
    Dialled in
    6 days ago

    I had this error the other day on a random episode of a different program, I had to select record this episode, the next weeks episode was scheduled fine, maybe there's a random remlin in the system somewhere which is proving difficult to replicate.

    As an aside you could try going to one of the 850/860 channel numbers for different regional BBC1 variants see if that works?