Forum Discussion

skinnybloke's avatar
skinnybloke
Tuning in
2 months ago

Unable to record series for some programmes

This works for some but not others e.g Have I got news for you.

If I try using the remote, the message displayed is 'Sorry,  we couldn't do this for you. Please try again later'

If I go to the advanced options the screen displays ' Record - All from series 69 and onwards' which is a bit weird as the current series is series 70.

Changing this to 'New episodes only' makes no difference. When I try again it displays 'Record - All from series 69 and onwards' again, and not what I changed it to.

Any ideas?

31 Replies

  • John_GS's avatar
    John_GS
    Icon for Forum Team rankForum Team
    2 months ago

    Hi skinnybloke 

    Thanks for posting and welcome back to the community. Sorry to hear of the TV issues. I've just checked the 'Have I got News for you' series now, it does show series 70 on the BBC 1 version when I check it. Can you check your side for us and let us know please? Best wishes.

    • skinnybloke's avatar
      skinnybloke
      Tuning in
      2 months ago

      Hi - it does now say Series 70 but that has not cured the problem of not being able to record a series.

      • Tom_W1's avatar
        Tom_W1
        Icon for Forum Team rankForum Team
        2 months ago

        Hi skinnybloke thanks for your reply. 

        Is this still happening for you, if so please let us know and can you also tell us what model of TV box you have?

        Many thanks

    • John_GS's avatar
      John_GS
      Icon for Forum Team rankForum Team
      2 months ago

      Hi skinnybloke 

      Thanks for coming back to the thread.

      Are you still facing the issue? If so, can you do a recording of this error you get please. Purely because we're not able to duplicate it from our-side. 

      Best wishes.

  • roy247's avatar
    roy247
    Hero
    2 months ago

    I also had no problems setting a series link from the current TVGuide.

    You could try going to your previous recorded episodes if you still have any and delete the series link and then try setting it up again. Or a factory reset of the box using the keep recording's option to see if that refresh's things.

     

  • Red_Wimp's avatar
    Red_Wimp
    Dialled in
    26 days ago

    I had this error the other day on a random episode of a different program, I had to select record this episode, the next weeks episode was scheduled fine, maybe there's a random remlin in the system somewhere which is proving difficult to replicate.

    As an aside you could try going to one of the 850/860 channel numbers for different regional BBC1 variants see if that works?

      • Gareth_L's avatar
        Gareth_L
        Icon for Forum Team rankForum Team
        20 days ago

        Hello again skinnybloke.

        As we've not been able to replicate your fault here. It may need the box replaced. 

        Do you know if this is showing through IPlayer at all?

        Gareth_L

  • Jimmyswanston22's avatar
    Jimmyswanston22
    On our wavelength
    5 days ago

    Hey having issues on setting series link for blue bloods on 5 USA saying action not possible your box is offline please turn on and try again it's not offline help will be appreciated can someone try it on there app or box see if someone else has issues

    • newapollo's avatar
      newapollo
      Very Insightful Person
      5 days ago

      I have set the series link for Blue Bloods directly on my 360 box from the next"new" episode which is at 10pm tomorrow (Thursday 4th December) without any issues.  I set it up as from series 8 episode 22 and onwards. I then cancelled the series link whilst still directly using the box.

      I then used the TVGo app and set up the series recording from the same series and episode (Series 8 episode22 and onwards) and this showed as scheduled correctly on both the app and on the 360 box.  I then cancelled the series link as it's not a program I have any interest in.

      If you are setting the recording via the TVGO app then you need to ensure that 360 box is turned on and that the Power Saving mode is either set to Fast Start or Active Start. . If you try to set a recording via the TVGo app when the 360 is in Eco mode then it won't work as the box appears to be offline to the app.  It would also appear to be offline to VM so they would be unable to test for faults.

    • Carley_S's avatar
      Carley_S
      Icon for Forum Team rankForum Team
      2 days ago

      Hi Jimmyswanston22 

      Welcome back to the Community Forums. 

      Sorry to hear you've not been able to set a series link or record from the TVGO app. Are you able to see if you can set up a recording and link from the set-top box itself to see if that works for you?

      Let us know if you're seeing any error messages or codes at all when attempting this. 

      • Jimmyswanston22's avatar
        Jimmyswanston22
        On our wavelength
        2 days ago

        Hey no error codes just can't set recording series link for certain programmes via the app or via box