Forum Discussion

chrispy1's avatar
chrispy1
Dialled in
25 days ago

Unable to record program

I've been trying to record a program.
If I use the remote I get a message "Unable to do that please try again later".
If I use the app I get a message "Action not possible your box is offline. Please turn your box on and try again". I'm sitting in front of the box and it defiantly turned on.
It's not just this program, I've had this problem with other programs and different channels.
Any advice please. 

1 Reply

  • Vikki_M's avatar
    Vikki_M
    Icon for Forum Team rankForum Team
    23 days ago

    Hi chrispy1,

    Thanks for your post and welcome back to our community.

    We're sorry to hear you're having some issues recording via your set top box. 

    How have things been since posting please?

    Have you rebooted the box?

    Please pop back to us when you can.