Forum Discussion

CTJ72's avatar
CTJ72
On our wavelength
11 months ago

UHD on demand

Hi, I’m new to Virgin (moved from the Darkside lol) and would like to know why UHD on demand isn’t broadcast in HLG HDR like the UHD channels. Have I got my box set up wrongly or is this the way it is on Virgin? 

TIA 

Chris

3 Replies

  • Ashleigh_C's avatar
    Ashleigh_C
    Icon for Forum Team rankForum Team
    11 months ago

    Hi there CTJ72 

    Thank you so much for your post and welcome back to the community forums, it's great to have you here. 

    I so sorry for any inconvenience caused with your UHD viewing, this would be subject to the channel provider as well as what the device can support. Are you trying to view on demand via the Set Top Box or via TV Go on another device?

    • CTJ72's avatar
      CTJ72
      On our wavelength
      11 months ago

      I’m watching it via the 360 box 

      • Steven_L's avatar
        Steven_L
        Icon for Forum Team rankForum Team
        11 months ago

        Thanks for coming back to us CTJ72, you can find out how to setup your TV box to fully enjoy your UHD content here. Please look through this and let us know if that helps to resolve the issues that you're experiencing. 

        Kind Regards,

        Steven_L