Forum Discussion

1701-e's avatar
1701-e
Fibre optic
13 days ago
Solved

Sky on-demand UHD instead of hd?

I'm watching The Walking dead, Dead City on demand (Sky Max). but the picture is washed out compared to the recording.  

I have a Samsung FHD TV  and haven't had issues on other shows using Sky on-demand.

 

  • I've got a stream box, but I am sure that the on demand is the same as the 360 box.

    I've looked at the first episode of season 2, and it comes up as HDR [HLG HDR] on Virgin. I am almost certain that it shouldn't given the underlying programme, and also that it isn't on Sky Q.

    I have had the same happen on a 5 programme [Murder Most Puzzling] and a U&Alibi programme [Bookish] over the past couple of days, both of which I am sure shouldn't be in HDR. It doesn't affect all episodes, those broadcast this week are fine, it is the remainder of the series in box sets that is wrong.

    Having picked up the HDR, the colour pallet is fine here. The biggest issue is that the ads aren't in HDR and thus it switches when they come on, meaning the first second or two is sound only when the programme starts again and the TV switches back to HLG.

    I have had on demand programmes look washed out from the free U& channels, so I suspect they are suffering from the same issue, albeit without the HLG switch here.

    I don't think in general that the programmes listed under Sky Max [i.e. not the HD channel] and similar on other channels are SD, and indeed those are the ones that are labelled HDR. Those listed under the HD channel are only any broadcast in the last few days and indication of any due to be broadcast in the next few days. The Sky Max without the HD in its name [and similar for other channels] includes the full box set in HD [or labelled HDR here] where available.

8 Replies

  • Roger_Gooner's avatar
    Roger_Gooner
    Alessandro Volta

    You must be watching it in HD as you have an HD TV, not a problem if streamed in HD. However it's possible that the UHD version with HDR was streamed and your 360 didn't process the HDR properly (meaning if the tone-mapping to SDR isn't done properly you can get a "washed up" picture).

    If you haven't already done so, set the 360's HDMI resolution to 1080p.

    • 1701-e's avatar
      1701-e
      Fibre optic

      I think they've messed up the assets. 

       

      I'll try the output resolution change later thanks 

      • newapollo's avatar
        newapollo
        Very Insightful Person

        Hi 1701-e​ 

        Did you click on the SD or HD version?

        I haven't actually tested them but on  my 360 I searched for The Walking Dead, Dead City in the OD section. 

        There are 14 episodes listed and available to view under Sky Max split between series 1 and 2. (that's the SD version)

        There are 4 episodes from series 2 listed under Sky Max HD, but currently only episode 1 is available to view

        And 3 episodes from series 2 are listed under Sky Showcase HD, but currently only episode 1 is available to view