Forum Discussion

StreetGlide168's avatar
StreetGlide168
Tuning in
2 years ago
Solved

TV360 storage at 0%

I had a successful upgrade to TV360 via the software update a couple of weeks ago. For the past week, the percentage of storage is showing as 0% despite having about 10 hours of recordings. It was showing a realistic percentage during the first week.

Is there a fix for this?

Cheers

  • roy247's avatar
    roy247
    2 years ago

    Hi StreetGlide168,

    Can you still watch those recordings. 10 hours of recording's isn't a big % depending if the recording's are SD, HD or UHD.

    I assume you have tried a reboot (power cycle) of the 360, if that hasn't worked you could try a factory reset of the 360 selecting the keep recordings option.

    It's only a partial system reset and not a complete factory reset. You are given 2 options,

    Keep Recordings
    Format Disk

    Choosing Keep Recordings, means you won't lose your recordings and any planned recordings or series links you've set up, but you will have to sign into your apps such as iPlayer, Prime, Netflix and ITVX again, also Match frame rate and Standby power consumption will go back to their default settings if you have changed them.

4 Replies

  • roy247's avatar
    roy247
    Hero
    2 years ago

    Hi StreetGlide168,

    Can you still watch those recordings. 10 hours of recording's isn't a big % depending if the recording's are SD, HD or UHD.

    I assume you have tried a reboot (power cycle) of the 360, if that hasn't worked you could try a factory reset of the 360 selecting the keep recordings option.

    It's only a partial system reset and not a complete factory reset. You are given 2 options,

    Keep Recordings
    Format Disk

    Choosing Keep Recordings, means you won't lose your recordings and any planned recordings or series links you've set up, but you will have to sign into your apps such as iPlayer, Prime, Netflix and ITVX again, also Match frame rate and Standby power consumption will go back to their default settings if you have changed them.

    • StreetGlide168's avatar
      StreetGlide168
      Tuning in
      2 years ago

      Hi roy247

      Many thanks, I'll give this a go if there's no change in the % as more recordings are made.

    • StreetGlide168's avatar
      StreetGlide168
      Tuning in
      2 years ago

      Hi roy247

      Yesterday (Mon) my post code had a 3 hr outage of broadband/tv - when it all came back the percentage in recordings was showing correctly. Cheers

      • Kath_P's avatar
        Kath_P
        Icon for Forum Team rankForum Team
        2 years ago

        Hi StreetGlide168, 

        Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

        We're sorry to hear there was a slight glitch where your recordings % wasn't showing correctly but are happy to hear things are resolved for you now. 

        If you have any further concerns, pop back and let us know. 

        Many thanks,