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Malina423's avatar
Malina423
On our wavelength
2 years ago

Tv360 stoarage full but no recordings

Hi,  How can I contact VM customer service? I pay for "record tv service" but I'm unable to us it at all. I've got a new contract and I have no recordings at all yet but the storage is showing full....
Biker2day's avatar
Biker2day
On our wavelength
2 years ago
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I recently returned to Virgin and I'm massively regretting it. The new TV service is a huge downgrade from what we had before - as far as I can tell it's now a premium price for a service worse than a lot of free TV services. We're getting the same problems with storage being full. Recording almost always fails so we're watching everything through apps. Counting down the days until we can leave Virgin for good. 

Joseph_B's avatar
Joseph_B
Forum Team (Retired)
2 years ago
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Hey Biker2day,

Welcome back to the Community Forums and thanks for the post.

Sorry to hear you feel this way, with regards to your recordings and storage, have you checked that the auto delete settings are on and how you would want them to be, this will help clear up your storage.

Joe 

  • Biker2day's avatar
    Biker2day
    On our wavelength
    2 years ago
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    The storage didn't need clearing up. It was showing as full even after deleting most programs. I did a reset without formatting and it was showing as only 21% full, it worked for about 24 hours but the problem returned and it was showing as full again despite not recording anything new.

    Yesterday  I reset with formatting, and it seems to be working, but I won't hold my breath.

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I pay for \"record tv service\" but I'm unable to us it at all. I've got a new contract and I have no recordings at all yet but the storage is showing full....","body@stringLength":"891","rawBody":"

Hi, 

How can I contact VM customer service? I pay for \"record tv service\" but I'm unable to us it at all. I've got a new contract and I have no recordings at all yet but the storage is showing full. I want to get it working or get a money off my contract as the service advertised is not provided. Thanks

 

 
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Hey Biker2day,

Welcome back to the Community Forums and thanks for the post.

Sorry to hear you feel this way, with regards to your recordings and storage, have you checked that the auto delete settings are on and how you would want them to be, this will help clear up your storage.

Joe 

","body@stringLength":"627","rawBody":"

Hey ,

Welcome back to the Community Forums and thanks for the post.

Sorry to hear you feel this way, with regards to your recordings and storage, have you checked that the auto delete settings are on and how you would want them to be, this will help clear up your storage.

Joe 

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I recently returned to Virgin and I'm massively regretting it. The new TV service is a huge downgrade from what we had before - as far as I can tell it's now a premium price for a service worse than a lot of free TV services. We're getting the same problems with storage being full. Recording almost always fails so we're watching everything through apps. Counting down the days until we can leave Virgin for good. 

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I recently returned to Virgin and I'm massively regretting it. The new TV service is a huge downgrade from what we had before - as far as I can tell it's now a premium price for a service worse than a lot of free TV services. We're getting the same problems with storage being full. Recording almost always fails so we're watching everything through apps. Counting down the days until we can leave Virgin for good. 

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The storage didn't need clearing up. It was showing as full even after deleting most programs. I did a reset without formatting and it was showing as only 21% full, it worked for about 24 hours but the problem returned and it was showing as full again despite not recording anything new.

Yesterday  I reset with formatting, and it seems to be working, but I won't hold my breath.

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The storage didn't need clearing up. It was showing as full even after deleting most programs. I did a reset without formatting and it was showing as only 21% full, it worked for about 24 hours but the problem returned and it was showing as full again despite not recording anything new.

Yesterday  I reset with formatting, and it seems to be working, but I won't hold my breath.

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