Forum Discussion

mchouse's avatar
mchouse
Joining in
5 months ago

TV360 ‘Only available at Home’

Recently updated my V6 box to TV360, using the new remote.

Ican save programmes and watch or delete them on the TV.

When I attempt to watch a saved programme on my iPad/iphone/laptop then device displays message ‘Only Available at Home’

All devices are on the same network (checked router). I am able to watch live programmes on all three devices which suggests that there is network connectivity.

I restart the 360 box and all three devices but still get the same error message.

The 360 is on ‘fast start’ mode, and the COE IP contains a valid ip address. The 360 is connected to the router/network via Ethernet.when I try and connect a device to my 360 box, is displayed ‘connecting to MYTV360’ and hangs.

Build: 5.16.11013+16949
Device: iPad 6
OS: iPadOS 17.7.6
Video Player: Unknown
Conviva: 4.0.41
Connection Type: WiFi - (N/A)
Customer HH: 107830933_gb
Mqtt Broker Status: CONNECTED
Device IP: 192.168.0.143
CPE ID: 3C36E4-EOSSTB-003642023109
Mqtt Cpe Status: ONLINE_RUNNING
CPE IP: 192.168.0.12/255.255.255.0
Last MQTT status check: 2025-04-18 19:35:22 GMT+01:00
OV: 4.2.33
OV Engine State: AUTH_FAILURE
OV Device Name: 249B510F-1722-45AF-B468-6C674FCB1D4F
OV Power Status: OKAY
OV Network Status: OKAY
OV Disk Status: OKAY
OV Download Enabled: false

1 Reply

  • Martin_N's avatar
    Martin_N
    Icon for Forum Team rankForum Team
    5 months ago

    Hi mchouse,

    Thank you for your post and welcome to the community. 

    I'm very sorry to hear about the issue you're having watching content.

    We can certainly take a look into this for you. I will private message you now. 

    ^Martin