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mchouse's avatar
mchouse
Joining in
2 months ago
Solved

TV360 ‘Only available at Home’

Recently updated my V6 box to TV360, using the new remote.

Ican save programmes and watch or delete them on the TV.

When I attempt to watch a saved programme on my iPad/iphone/laptop then device displays message ‘Only Available at Home’

All devices are on the same network (checked router). I am able to watch live programmes on all three devices which suggests that there is network connectivity.

I restart the 360 box and all three devices but still get the same error message.

The 360 is on ‘fast start’ mode, and the COE IP contains a valid ip address. The 360 is connected to the router/network via Ethernet.when I try and connect a device to my 360 box, is displayed ‘connecting to MYTV360’ and hangs.

Build: 5.16.11013+16949
Device: iPad 6
OS: iPadOS 17.7.6
Video Player: Unknown
Conviva: 4.0.41
Connection Type: WiFi - (N/A)
Customer HH: 107830933_gb
Mqtt Broker Status: CONNECTED
Device IP: 192.168.0.143
CPE ID: 3C36E4-EOSSTB-003642023109
Mqtt Cpe Status: ONLINE_RUNNING
CPE IP: 192.168.0.12/255.255.255.0
Last MQTT status check: 2025-04-18 19:35:22 GMT+01:00
OV: 4.2.33
OV Engine State: AUTH_FAILURE
OV Device Name: 249B510F-1722-45AF-B468-6C674FCB1D4F
OV Power Status: OKAY
OV Network Status: OKAY
OV Disk Status: OKAY
OV Download Enabled: false

  • Hi mchouse,

    Thank you for your post and welcome to the community. 

    I'm very sorry to hear about the issue you're having watching content.

    We can certainly take a look into this for you. I will private message you now. 

    ^Martin

1 Reply

  • Hi mchouse,

    Thank you for your post and welcome to the community. 

    I'm very sorry to hear about the issue you're having watching content.

    We can certainly take a look into this for you. I will private message you now. 

    ^Martin