Hi
I recently recieved a mail from VM advising i need a new box. The 360. I attempted to install, but have discovered it does not work with BT wifi and it seems it needs to be on a VM network.
I do not have VM wifi so i reinstalled the old box, this too now won't work Error 7400.
I am having issues getting through to speak to anyone at VM. Can any one assist me please.
Kind regards
Gary
Two issues here.
1: You have accepted an offer to convert from TiVo-platform to Horizon-platform - this is a complete change of software including account-level changes.
2: All V6 & TV360 boxes require a VM home broadband connection to work, this is non-negotiable. The legacy TiVo had a VM broadband connection inbuilt, not so with the newer boxes.
Your account is now setup for TV360, thus doesn't recognise your legacy TiVo box. The VM staff team should be along in a couple of days to interject here. I'm slightly surprised the lack of a VM broadband connection on your account wasn't flagged.
V360 Horizon is a server based system that works on an Intranet (ie. It's internal to Virgin). Therefore a VM hub & Broadband connection is required to access the server.
As the 360 requires VM broadband you must agree to this bundle, and this can only be installed by a VM tech. If you have a BT landline you'll probably get an even better bundle deal if you take VM's landline instead.
Forum TeamHi Gary_0
Welcome back to the community forums
Sorry to hear that you're unable to access the new set top box. These kit swap offers can only be provided to those either with our broadband service or who have added broadband to their package with this change.
Did you also receive a router by delivery or do you have multiple broadband providers in the home?
