I have a remote that won't work with my mini box. I tried pairing (TV and 0) and nothing so I tried resetting (TV and rewind) and then repairing and still nothing. It flashes white then red in the corner.
Anything else I can try? Thanks
Have you tried new batteries?
Are you using the correct TV button?
It should work by holding down the 'Live TV' (the one on the right hand side directly below the red power/standby button) and '0' button together for around 10/15 seconds. The Standby button should then start to flash followed by an onscreen message displaying 'Pairing successful - this remote will only work with this Virgin 360 box'.
You can also try the following:-
Put the box into 'Pairing Mode' by pressing the Standby/On button on the front of the 360 box for 10 seconds. Then using the remote control, press and hold the 'Live TV' button and the '0' button together for 10/15 seconds. And fingers crossed hopefully a message should appear on the screen confirming that pairing was successful.
Forum TeamHey yorkshirecath, thank you for reaching out and we are sorry to hear about your remote.
Did the above advice help at all?
