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Jt67's avatar
Jt67
Joining in
2 years ago
Solved

TV channel problem

I have recently got virgin WiFi with a 360 box. However my tv is too far away from my router area to connect the tv coax to the router. Can I get a cable extension or something? Does my virgin tv work straight from my Broadband hub once I get a wire long enough. 

  • Hi Jt67 ๐Ÿ‘‹ Thank you for your post and welcome to the Virgin Media Community ๐Ÿ˜€

    If you'd like your Hub or set top box to be re-located, there will be a one-off charge of ยฃ25.

    Please let us know if you'd like to proceed on that basis.

    Thank you for your support japitts ๐Ÿ‘

    Regards,
    Daniel

6 Replies

  • japitts's avatar
    japitts
    Very Insightful Person

    The co-ax cable is what provides your router with the broadband signal, and your TV360 with the live broadcast channels, each need their own separate feed. The separate connection between your TV360 & router is ideally Ethernet cable but can be wireless.

    If you don't have co-ax connection points where you need them, you'll need a manned engineer installation.

  • Hi Jt67 ๐Ÿ‘‹ Thank you for your post and welcome to the Virgin Media Community ๐Ÿ˜€

    If you'd like your Hub or set top box to be re-located, there will be a one-off charge of ยฃ25.

    Please let us know if you'd like to proceed on that basis.

    Thank you for your support japitts ๐Ÿ‘

    Regards,
    Daniel

    • Jt67's avatar
      Jt67
      Joining in

      Yes I would like to move forward with this. 

    • Leannes's avatar
      Leannes
      Joining in

      My router is in my hall cupboard the wire provided is long enough to move the router but the splitter wire is too small 

  • nodrogd's avatar
    nodrogd
    Very Insightful Person

    If you are within a few weeks of the install, VM should not charge you for the additional work. The self install kit was not suitable for where you wanted the hub & TV box located. That is not your fault, so the additional cable run/signal rebalance should be classed as a manned install, not a paid for alteration to an existing working setup.