Forum Discussion

Expopcorn's avatar
Expopcorn
Joining in
4 months ago

TV box stuck on welcome screen

Hi

I have tried restarting while holding minus and the power button. It appears top be trying to download something but then gets stuck in a loop restarting, going to welcome screen then downloading.

Is there anything else I can try?

Thanks

2 Replies

  • newapollo's avatar
    newapollo
    Very Insightful Person

    Try turning off the 360 by the switch on the back of the box;  then on the front of the 360 box  hold down both the standby/power button and the - (minus) button at the same time. Then turn on the 360 again whilst keeping hold of those buttons for a further 30 seconds.

    If the standby/power button and the -  button workaround doesn't solve it then try using the standby/power button and the + (plus) button at the same time instead.

    You could also try the three fingered salute, which is switch off on the back of the box;  then on the front hold down the plus, minus and standby/power buttons at the same time, and switch on again whilst keeping all three buttons pressed down.  When it restarts you might see a message it can't acquire the channels. If so press OK and let it restart again. 

  • Hi Expopcorn 

    Thanks for posting and welcome to the community. 

    Sorry to hear of the TV issue. I'll send you a PM now to assist further.