Forum Discussion

kamren's avatar
kamren
Joining in
7 months ago
Solved

TV 360 and Hub connection

Hi needed help as my TV 360 does not work with my current coaxial cable that is in my living room and my hub is upstairs, not possible to run a wire down to connect it either.

 

[MOD EDIT: Subject title changed for clarity]

  • roy247's avatar
    roy247
    7 months ago

    You will need to call Virgin on 150 and ask for a manned installation, if you have only just added TV to your account then there might not be a charge otherwise it will be a £25 charge for a manned installation.

     

  • roy247's avatar
    roy247
    Superstar
    7 months ago

    Is the coax cable a Virgin cable or TV aerial coax.

    The 360 box needs a coax connection to the box for live TV and a connection to your hub either by ethernet cable or WiFi.

    If you don't have a coax connection where your TV is you need to phone and ask for a manned installation which should be £25.

     

      • roy247's avatar
        roy247
        Superstar
        7 months ago

        You will need to call Virgin on 150 and ask for a manned installation, if you have only just added TV to your account then there might not be a charge otherwise it will be a £25 charge for a manned installation.