Forum Discussion

BristolSally's avatar
BristolSally
Joining in
13 days ago

Suddenly unable to record using Virgin TV Go app

Can someone help please. I use the TV Go app a lot to set up recordings remotely. I am now unable to do this - I repeatedly get the error message 'Recording Failed Oops - this isn't working right now. Please try again in a while' However I got this message on Saturday and again today, so clearly the issue has not been fixed. I have tried on a couple of networks, including my home network; I have rebooted the box; I am connected with the same account; I have deleted the app and reconnected; it is the latest version of the app; I can use it to watch recordings, so it is definitely linked - and, I have been using this functionality ever since I upgraded, so this is a recent issue. How do I solve it please, it is a major issue for me. Thank you.

8 Replies

  • roy247's avatar
    roy247
    Hero
    13 days ago

    If you have more than one box go to Settings in the TVGO app and then Recordings and make sure the Default box for recording is set to the correct box.

     

    • Kath_P's avatar
      Kath_P
      Icon for Forum Team rankForum Team
      11 days ago

      Hi BristolSally, 

      Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

      We're sorry to hear you've been having an issue with setting up recordings via the app. Please make sure your box is set on Active Start or Fast/Quick Start. If it's not on one of these options, it won't work. 

      Let us know how you get on. 

      Many thanks, 

      • BristolSally's avatar
        BristolSally
        Joining in
        5 days ago

        As I say, I was able to record perfectly before it stopped. Yes it’s set to active start.