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BristolSally's avatar
BristolSally
Joining in
4 months ago

Suddenly unable to record using Virgin TV Go app

Can someone help please. I use the TV Go app a lot to set up recordings remotely. I am now unable to do this - I repeatedly get the error message 'Recording Failed Oops - this isn't working right now. Please try again in a while' However I got this message on Saturday and again today, so clearly the issue has not been fixed. I have tried on a couple of networks, including my home network; I have rebooted the box; I am connected with the same account; I have deleted the app and reconnected; it is the latest version of the app; I can use it to watch recordings, so it is definitely linked - and, I have been using this functionality ever since I upgraded, so this is a recent issue. How do I solve it please, it is a major issue for me. Thank you.

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  • roy247's avatar
    roy247
    Hero
    4 months ago

    If you have more than one box go to Settings in the TVGO app and then Recordings and make sure the Default box for recording is set to the correct box.

     

    • Kath_P's avatar
      Kath_P
      Icon for Forum Team rankForum Team
      4 months ago

      Hi BristolSally, 

      Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

      We're sorry to hear you've been having an issue with setting up recordings via the app. Please make sure your box is set on Active Start or Fast/Quick Start. If it's not on one of these options, it won't work. 

      Let us know how you get on. 

      Many thanks, 

      • BristolSally's avatar
        BristolSally
        Joining in
        4 months ago

        As I say, I was able to record perfectly before it stopped. Yes it’s set to active start. 

  • REDDITCH's avatar
    REDDITCH
    Just joined
    2 months ago

    I have had the exact same error when trying to setup a recording from my iPad. It usually works fine but very occasionally I get a recording failed after each attempt. I have not done any changes to either the 360 virgin box nor my iPad. However after a failed attempt, I start up my Virgin box and check my planned recordings to find the failed programs are marked as planned. So I can only assume that in spite of an error message on my iPad, the recording have been in fact setup. Also, I notice that by starting up the Virgin box, I seem to be able to setup recordings again from my iPad. This is very odd and assume it is some bug in the app?

    • Molly_T's avatar
      Molly_T
      Icon for Forum Team rankForum Team
      2 months ago

      Hi Redditch 👋 Welcome to the community forum! Thanks for joining this thread and posting. 

      Sorry to hear you are having similair issues with an error message via the TV GO app when setting recordings. 

      Luckily it sounds like this is just an error message, rather than an error with the functionality of the service. If this changes, please do return to this thread to keep us updated and we can investigate further. 

      Thank you! Wishing you all the best. 🌞