Stuck on welcome screen

You could try holding the - minus button, that has worked for some user's, failing that it's a call to Virgin or wait for one of the forum team to respond which might be 2 to 3 days without TV.

Hi Jdb3, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

We're sorry to hear you've had some issues with your 360 box. Checking here, we can see since posting that you've been able to speak to the teams and they've got an engineer booked to check things out. 

Pop back and let us know how the visit goes. 

Many thanks,