Forum Discussion

Bewlaybro's avatar
Bewlaybro
On our wavelength
2 months ago

Sound Bar no longer responding to Virgin remote

Ok  for some reason my Virgin TV remote no longer controls the volume of my soundbar, but then again neither does my TV remote. It has done in the past but now the only way of controling the volume of the sound bar is with the sound bar remote which is a bit of a pain. I'm not sure if this is something i can cure via the TV settings or indeed my Virgin 360 settings.

Help with this matter would be gratefully received, many thanks in advance, loving my Virgin TV xx

6 Replies

Sort By
  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    2 months ago

    What model of Soundbar?  How is the setup connected, e.g. ARC HDMI ?

  • Bewlaybro's avatar
    Bewlaybro
    On our wavelength
    2 months ago

    Connected by ARC, the Sound System is a Samsung Q950A, I’ve managed to pair the Virgin remote with the soundbar, but the problem I’m having now is the soundbar not connecting after the TV and the 360 box have been switched off 

    • roy247's avatar
      roy247
      Hero
      2 months ago

      If you are using the 360 remote set to One power on and using the red power button is it only turning on the TV and 360 and not the soundbar or is the soundbar turning on but the sound is only using the TV speakers.

       

      • Bewlaybro's avatar
        Bewlaybro
        On our wavelength
        2 months ago

        Ok, using the virgin 360 remote switches on the tv, the soundbar, and the 360 box, however more often than not there is no sound from the soundbar, i have to unplug the hdmi cable from either the tv or the soundbar and then plug it back in for the sound to come on