Forum Discussion

markdyer72's avatar
markdyer72
Fibre optic
2 years ago

Sky sports UHD

Hi, I upgraded my contract and am happy with what I have, I went into my account and seen that I could upgrade sky sports to UHD for £1.93 per month, so I did this online and stated would be activated in 6th `September. That date has since been and gone and still no UHD, I have went back into my account and the offer is still there and now states 7 to 10 days, could someone please check if this will go through, or better still activate it sooner and the agreed price of £1.93 extra per month.

 

regards

Mark

9 Replies

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  • Ilyas_Y's avatar
    Ilyas_Y
    Forum Team (Retired)
    2 years ago

    Hi markdyer72, thanks for reaching out to us on the Virgin Media forums. 👋🏼

    I'm sorry to hear about the issues with the UHD channels.
    I will assist you on this and check it through.

    I will send a private message.

    Kind regards,
    Ilyas.

    • Robert_P's avatar
      Robert_P
      Icon for Forum Team rankForum Team
      2 years ago

      We can see Ilyas has responded to your message during the cross over period. If you need him further please feel free to respond to his Private Message.

       

      Rob

      • markdyer72's avatar
        markdyer72
        Fibre optic
        2 years ago

        All sorted to my satisfaction.  Thanks for all the help and sorting it out 👍🏻

  • Ilyas_Y's avatar
    Ilyas_Y
    Forum Team (Retired)
    2 years ago

    Hey markdyer72, thanks for speaking with us today on the Virgin Media community forums. 👋🏼

    I'm glad we have been able to assist and get the UHD channels added on.
    Let us know how it goes with the channels and if you need anything else done - we'll assist straight away.

    Kind regards,
    Ilyas.

  • markdyer72's avatar
    markdyer72
    Fibre optic
    2 years ago

    Hi, 

    In light of the current price increase would it be possible to remove the sky sports uhd from my account and revert back to the original contract before it was added, I know it’s only a couple quid but all adds up.   

    cheers

    msrk

    • Steven_L's avatar
      Steven_L
      Icon for Forum Team rankForum Team
      2 years ago

      Hey markdyer72,

      Welcome back to the community and thanks for taking the time to post here on the forums. You would be able to remove Sky sports UHD from your package and revert to the price that you were paying before, please give the team a call on 150 from a Virgin Media landline or 0345 454 1111 opt 1, 4 and 4 again, this will get you through to the contracts team who will be able to look into this further for you.

      Kind Regards,

      Steven_L

    • unisoft's avatar
      unisoft
      Knows their stuff
      2 years ago
      markdyer72 wrote:

      Hi, 

      In light of the current price increase would it be possible to remove the sky sports uhd from my account and revert back to the original contract before it was added, I know it’s only a couple quid but all adds up.   

      cheers

      msrk

      I wonder if VM management have realised yet, that put up your prices relentlessly every year, and customers simply downgrade services or leave.