Forum Discussion

nickashforth's avatar
nickashforth
Joining in
14 days ago

Repositioning the virgin TV box (external cable)

Hi - I need to move the position of my Virgin TV box. It is currently on the other side of the house to the Internet/Hub location.  Firstly - can I use the Internet/Hub socket and just plug in the TV box there? (eg with a splitter) or are the TV and Internet cables totally different?

I have tried so many times to call / whatsapp to be able to ask these questions and also to book an engineer to visit but it is impossible to get past the automated messages. Whastapp never works. Chatbot just says to call/whatsapp. I saw on another chat that an engineer can visit to do this for £25 fee.

Any help - greatly appreciated! thanks

 

  • jbrennand's avatar
    jbrennand
    Very Insightful Person

    Can you clarify what model of TV box you are referring - they all connect differently.

    Is it.. TiVo, V6, 360 or a Stream ?

  • Adduxi's avatar
    Adduxi
    Very Insightful Person

    Personally I'd just go down the £25 route, and the technician will put the cables where needed and check the power levels etc after the work is completed.  I would NOT recommend you do any DIY or use cables from anywhere but VM. You could inadvertently introduce noise into the circuit and this will affect all customers on the same street cabinet as yourself. 

    If you wait here a day or two a VM Mod should pick this up and discuss directly with you.

  • Hi nickashforth 👋

    Welcome back to our Community Forums and thanks for your post. 

    I will be more than happy to assist with this.

    Will pop you a PM 📩 so we can arrange an engineer visit.

    Hope to hear from you soon!