Forum Discussion

saquibutt's avatar
saquibutt
Just joined
5 hours ago

Replacement TV Box

Hi there,

Bit of an unusual one, I signed up around two years ago purely for the 1GB internet package. At the time, I was advised that taking it with TV worked out cheaper, so I agreed.

However, I never received a TV box when my router arrived. I didn’t chase it up at the time as I mainly use my smart TV, but now that my renewal has come around, I’d like to finally get what I’ve been paying for.

I’ve been getting a lot of calls about renewing, but whenever I mention that I’d like my TV box sent out before renewing, the calls seem to end abruptly. I’ve since renewed online, and I’d just like to know how I can have my TV box delivered.

Any help would be appreciated, the phone support hasn’t been very helpful so far.

Thank you.

box
TV

2 Replies

  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    5 hours ago

    First of all you need to decide what sort of TV Box you want. The standard box now is a Stream box that doesn't record. Is that good enough for you? Otherwise you may need to look elsewhere.

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    5 hours ago

    What does it actually say on your Contract?  Which TV box were you supposed to get?  Be careful you are not charged for non return of a TV box you apparently never received.  You really should have reported this at the time, as it may have gone astray in the post originally, and VM think you have one.