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MatthewHall's avatar
MatthewHall
Joining in
2 months ago

Remote Not Moving Up and Down On Saved Programs Ok 360

The remote will work to navigate the 360 screens and then once I select a program the remote/box becomes none responsive and doesn't allow movement to select an episode

Tried to reset the box and the remote to no avail

Any suggestions on how to fix would be appreciated 

360
down
remote
screen
up

1 Reply

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  • roy247's avatar
    roy247
    Hero
    2 months ago

    I would try a factory reset using the keep recordings option it usually works for me when the remote functions work on some menus and not on other ones.

    You will have to sign into your apps such as iPlayer, Prime, Netflix and ITVX again, also Match frame rate and Standby power consumption will go back to their default settings if you have changed them.