Forum Discussion

charlestsa's avatar
charlestsa
Tuning in
2 years ago

Re: Virgin 360 Sound Sync with Samsung OLED TV and Soundbar

For 42 days I have been battling with Virgin to get a replacement box due to intermittent lip sync Issues using the optical out.

Today they finally replaced the box and I was informed again that they do not support third party equipment ,but it is the V360 that is the cause of the issue,not the soundbar or external receiver !

 

 

Put simply if you have a proven lip sync problem then Virgin will not put it right. In my case I was able to prove with the help of Samsung and Denon that it was the V360 causing the problem.

This is a new low for the absolutely appaling customer service from Virgin.

Not surprising they are bottom of the league again regarding their treatment of customers.

I cannot think of ANY manufacturer of ANY item that will not accept their product has a fault and expect another manufacturer to sort it out

 

 

 

 

 

 

3 Replies

Sort By
  • Robert_P's avatar
    Robert_P
    Icon for Forum Team rankForum Team
    2 years ago

    We can see you're currently in a Private Message discussion with my colleague, please respond there to ensure all of the information is kept in one place.

     

    Rob

    • charlestsa's avatar
      charlestsa
      Tuning in
      2 years ago

      I am NOT in private conversation with anyone and wouldn't go down this route anyway.

      The issue needs an official answer on THIS forum not hidden in a private message group.

      Once again I ask a senior manager to post a reply HERE as to why they are adamant that a PROVEN fault with THEIR product is not for them to sort out,but is the responsibility of other manufacturers.

       

      • Martin_N's avatar
        Martin_N
        Icon for Forum Team rankForum Team
        2 years ago

        Hi charlestsa,

        We have offered to help and investigate this matter by private messaging. For further assistance you would need to respond to that message. 

        ^Martin