Hi
I recently upgraded to 360TV and received the self-install boxset without issue. Unfortunately, the cable supplied is too short to make it to the TV box from the router. There’s no way to move the Tv or router. Got the box connected to Wi-Fi but not able to watch any live tv such as the sports channels paid for. Are there any longer splitter cables? Or do I need to book a virgin engineer/tech to fix it?
Self-install kits always assume you are having all your kit at one location, so are standardised. If you want any other configuration you need to ask for a manned install. Longer cables affect the signal levels at the property, & this in turn can degrade your service. Therefore if longer cables are required a technician will make these up on site & then adjust the levels from within the street cabinet outside.
Give Virgin a call or a member of staff here can book a technician (which will be free as long as it is booked within a short period of your commencement date) so that this can be done. The staff team here can take a few days to respond.
Do not be tempted to DIY any alterations, as this can cause more problems than it solves.
