Forum Discussion

vivienne0071's avatar
vivienne0071
Tuning in
5 months ago

Problem connecting old Panasonic Smart TV to Virgin 360 box - welcome any suggestions

Hi All,

First time here.

I have a Panasonic 55 inch TV which was bought in March 2020. Model No TX 55GX550B. It worked fine with the Virgin Tivo box but when the Virgin engineer changed it to 360 box this year ( 2024), the TV then cut off.  Let me explain - every two 2 days you can get the sound but no picture. Thought the fault lay with virgin media so they came twice and checked everything including the HDMI lead and everything was working. But it happened again - sound but no picture. They said its something to do with the TV.

So I got a separate TV engineer to check this out. He said the TV model I have finished getting updates in 2022. He said I may need to get a new TV but would reset everything on the old TV and see if that works. Again it worked for a few days but then again sound but no picture.

I am reluctant to get a new TV as it works perfectly fine for 2 days and then I have turn off everything and put it back on including the TV. This also means fiddling with the TV remote ie on and off a few few times until a picture comes up!

If anyone knows what I am talking about, I would welcome your suggestions / comments on how this can be resolved.

Many thanks in advance.

Vivienne0071

  • nodrogd's avatar
    nodrogd
    Very Insightful Person

    The manual says it’s HDCP 2.2 compatible, so it should work on all resolutions including UHD. Is it just a 4K UHD problem or does it affect the other resolutions? I would try forcing the box to HD (1080p) & see if the same problem happens again.

    • vivienne0071's avatar
      vivienne0071
      Tuning in

      Hi I read what you kindly suggested but I am not sure how to do this practically, ie forcing the box to HD (1080P). Could you possibly explain or let me know if its explained on YouTube. Just need the link to that. Many thanks, Vivienne

      • newapollo's avatar
        newapollo
        Very Insightful Person

        Hi Vivienne

        Click on Settings (the cog wheel on the navigational panel at the top of the screen) then click on Audio & Video > then click on HDMI Resolution  and this will open another screen whre you can select 1080p. The screen will go blank for a few seconds and then it will ask you to confirm the new resolution. If you don't click anything it own't change.  You can always go back in there and change to Automatic or 4K etc.

        I would have thought that when the engineer visited that he would have tried (or exchanged your current HDMI cable) with a new HDMI cable that is HDCP 2.2 compatible.

        If you have any other equipment that uses HDMI cables I would try using one of those cables to see if it makes any difference as they might be HDCP 2.2 compatible.  The cables should be ultra or high speed. 

        There's one priced @£6.99 on /amazon (there are other available but it is HDCP2.2 compliant and not a bad price)

        A member of the forum team might be able to send you one out.  

         

  • Roger_Gooner's avatar
    Roger_Gooner
    Alessandro Volta

    Has the HDMI cable been replaced? If yes has the 360 been replaced? These have to be done before buying another TV.

    • vivienne0071's avatar
      vivienne0071
      Tuning in

      Hi there,

      The 360 box was replace from the Tivo box. However, the HDMI lead was not replaced. Should the lead bt replaced? Please let me know.

      Many thanks

      Vivienne