Pixelation.
In the last couple of days almost all channels have mild to severe pixelated pictures. I’ve checked on the virgin website but their checks come back ok. Will I have to phone them or is there a workaround? TIA Rob
Forum Discussion
2 Replies
Pixellation is usually the sign of a signal fault. Restart your box once to rule out a software issue, but if symptoms persist - and there's been no change to your cabling since before the issue started - then you should assume you have a fault and report it.
Real-time fault reporting is by phone - 0345 4541111 or 150 from a VM landline. If you don't mind a non-urgent response in a couple of days, staff often pickup posts here.
Hi Rob,
Check all your cabling is snug and tight especially the white coaxial and free from any kinks.
If you've used the /check-services/ function to check for problems in your area, and run a test on your equipment from there and it's found nothing then you should also try the automated Service Status number 0800 561 0061. This is generally better as it gives details of more local issues down to postcode level.
