Forum Discussion

Wannapintobeer's avatar
2 months ago

On screen display shows DIC_GENERIC_EPISODE_FULL instead of programme name

The tv guide correctly shows programme names in the guide itself, but when I ‘highlight’ a programme to see the programme info it says dic_generic_episide_full. 
when watching a programme and pressing OK the onscreen prompts gives me dic_actions_switch_to_live and dic_actions_play_from_start

anyone any ideas?

  • The info information relies on your network connection.

    Is it all channels or specific channels that you can list so other people can check.

     

      • roy247's avatar
        roy247
        Superstar

        Have you tried rebooting the box by turning the power off and on with either the switch on the back of the box or at the plug, and also the hub.

        If that doesn't work you could try a factory reset.

        It's only a partial system reset and not a complete factory reset. You are given 2 options,

        Keep Recordings
        Format Disk

        Choose Keep Recordings, that means you won't lose your recordings and any planned recordings or series links you've set up, you will have to sign into your apps such as iPlayer, Prime, Netflix and ITVX again, also Match frame rate and Standby power consumption will go back to their default settings if you have changed them.